Program Policies

Arrival & Your Stay

Registration & Identification

• A valid Photo ID is required from all adult guests (18+). Guests not approved under the SEEQ Guidelines will not be permitted, all guests must review and sign the policies upon arrival.

Room & Facility Use

• Check-out is by 11:00 AM. Late check-outs will be charged for an additional night. We do not offer late check-outs or hold rooms. If a room change is needed, please see staff.

• Notify staff of any guest changes. All new guests or visitors must check in with staff for safety purposes. See Visitor Guidelines

• Dress Code: Shirt, pants, and shoes are required outside your room.

• Food: Keep food to a minimum, store it in sealed containers, and dispose of trash promptly to prevent pests. You can use the in-room fridge, or one of the community refrigerators for item storage

• Linens: Complimentary laundry is available downstairs. All rooms are stocked with bed and bath linens.

• Room Care: Guests are responsible for keeping their rooms clean. Daily housekeeping is not provided for the duration of your stay. Cleaning supplies are available in each room for guest use.

• Guests are expected to alert staff of an overnight absence, HavenHouse St. Louis will not maintain a reservation for guests who do not utilize their room for the purpose of the program.

Serenity Suite Guidelines

• The Serenity Suite is a quiet, healing space. Please keep noise to a minimum. Please, no food or drink is allowed. Each guest room is assigned a unique access code for this space, always check the In Use/Available status bar prior to entering. We ask that you occupy the room for no more than 2 hours at a time to allow other guests to enjoy the space, overnight stays are not permitted. Please leave the space as you found it for the next guest.

Cleanliness & Hygiene

• Be considerate in shared spaces like lounges and playrooms; clean up after using community kitchens and appliances

• For safety we ask that there is no sharing of food or personal items between unrelated parties.

•   Shared restrooms are available on each floor for guest, staff and visitor use.

Guest Conduct

• Respectful behavior is expected. Disruptive or illegal behavior will result in dismissal.

• Notify staff of overnight absences.

• Secure your belongings. We are not responsible for lost or stolen items.

• Quiet Hours: Begin at 9:45 PM each night. TVs in common areas turn off at 10:00 PM.

Visitors

• HavenHouse St. Louis and its amenities and services are for registered patients, families and caregivers referred by their medical professional.

• Visiting hours: 9:00 AM – 6:00 PM, limited to 4 guests at a time.

• Visitors are required to check in and out of the building and must be always accompanied by their host.

Safety & Security

SEEQ (Safe Environment Eligibility Qualification)

• This policy is to ensure all adult guests at HavenHouse St. Louis undergo a public criminal background check to maintain a safe and respectful environment. Eligibility is determined using consistent criteria, and results are confidential, final, and non-appealable. Full policy available on our website, via email or by request.

Prohibited Items & Activities

Guests violating these rules will be asked to check out immediately:

• No smoking indoors. Use designated outdoor smoking areas (east of the house). All guests must sign our smoking policy.

• The use and possession of the following are prohibited on HavenHouse St. Louis property: Alcohol, non-prescription drugs, marijuana, weapons, candles/open flames, space heaters.

• No unsupervised children. Guests must be 21+ to stay alone; minors must always be supervised by an adult.

• Respectful behavior is expected. Disruptive or illegal behavior will result in dismissal.

• Theft of HavenHouse St. Louis property will be reported to the local police department, and necessary prosecution for losses incurred by the program.

Building Security

• Please do not open doors for anyone not in your party or allow “tailgating”

• Use either of the front entrances to enter the building; replacement keycards are $7.00.

• Common areas and the building exterior are monitored by audio and video surveillance.

• Emergency exit paths are posted in rooms and throughout the building. In the event of an emergency, staff will provide instructions for evacuation or sheltering locations. If sheltering or evacuation is needed, all parties must follow the instructions of the staff.

Animals

• Only ADA-compliant service animals are permitted and must be pre-approved. No pets are allowed, including emotional support animals.

Transportation & Parking

Shuttle Service

• Our family shuttle Departs daily at 7:30 AM, 11:00 AM, and 6:00 PM. Space is limited and available on a first-come, first-served basis. Please sign up at least 2 hours in advance.

Parking

• Staff will register your vehicle upon check-in. Unregistered vehicles may be towed at the owner’s expense. You make use the front lot to park and unload your vehicle, in the event of overflow there is a back parking lot for guest use.

SEEQ: Safe Environment Eligibility Qualification Guidelines

Purpose

The Safe Environment Eligibility Qualification (SEEQ) Guidelines are established to ensure a secure, respectful, and supportive environment for all individuals lodging at  HavenHouse St. Louis. This policy outlines the procedures for evaluating guest eligibility through a review of publicly available criminal history records.

Policy Statement

All individuals aged 18 and older seeking to lodge or visit at HavenHouse St. Louis are required to undergo a criminal background history check. This screening is conducted using public records to assess eligibility for stay and to uphold the safety and well-being of all guests, staff, and visitors.

Scope

This policy applies to all adult guests, including patients, caregivers, and family members, who request accommodations at HavenHouse St. Louis and any applicable guests.

Screening Process

Background checks are conducted in real time at the time of reservation using publicly accessible criminal history databases or through CheckrTrust*, the authorized third-party service that aggregates public records. HavenHouse St. Louis reserves the right to requalify any guest prior to returning visits.

To ensure the most accurate and favorable results, guests are required to provide their full legal name (First Name, Last Name, Middle Initial) and Date of Birth. Incomplete or partial information may lead to inaccurate or unfavorable results. It is in the guest’s best interest to provide complete and accurate identifying information.

*IMPORTANT NOTICE FROM CHECKR TRUST: THIS IS NOT A CONSUMER REPORT and does not constitute a “consumer report” under the Fair Credit Reporting Act (FCRA). This report may not be used to determine eligibility for credit, insurance, employment, or any other purpose regulated under the FCRA. This report contains public record data and publicly available information. Data is collected from state DMVs, the National Motor Vehicle Title Information System (NMVTIS), salvage auctions, junk yards, insurance companies, and other sources. While we strive for accuracy in our reports, we cannot guarantee or verify all the information provided.

Review Criteria

The presence of certain offenses, particularly those involving sexual crimes, violence, theft, or any behavior that may pose a risk to others—may result in denial of lodging. Each determination is made using a consistent set of criteria and results in either approval or denial.

Notification of Determination

The primary reservation contact or primary guest will be notified if any member of their party is denied lodging based on the results of the background check. As these records are matters of public record, HavenHouse St. Louis and its staff will not discuss or disclose specific findings from the report.

Confidentiality and Non-Discrimination

We are committed to providing fair and equal access to lodging. Criminal background checks, when conducted, are applied consistently and in compliance with applicable laws. We do not deny lodging based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status. Background check results are evaluated based on legitimate safety and business considerations, not on arbitrary or discriminatory grounds. All information obtained through the screening process will be treated with strict confidentiality.

Appeals and Exceptions

Guests cannot appeal a denial, and the criteria do not allow for exceptions. If a guest disagrees with the decision, they may choose to run a personal criminal and background check through Checkr and handle discrepancies with reporting agencies. Personal background checks can be run at: https://checkr.com/personal-background-checks

Effective Date

This policy is effective as of August 1st 2025 and will be reviewed annually for updates or revisions.